Privacy Policy

Order Processing: Orders are processed within 24-48 business hours (excluding Sundays and public holidays).
Delivery Timeline: Standard delivery takes 3-7 business days from dispatch. Delays may occur during peak seasons or due to unforeseen circumstances such as natural disasters.
Shipping Charges:
- Orders below ₹499: Flat ₹75 shipping charge.
- Orders ₹500 and above: Free shipping.
Delivery Attempts: Two delivery attempts will be made. After two unsuccessful attempts, the package will be returned to Green Aura, and the customer must bear the shipping charges for re-dispatch.

Eligibility for Returns:
- Damaged or defective products must be reported within 48 hours of receiving the product.
- Products must remain unopened, sealed, and in their original condition.
- Returns due to subjective reasons such as change of mind, dislike of product taste or smell are strictly non-refundable and non-returnable.
Process for Returns:
- Customers must provide clear photographic evidence of damage or defects.
- Returns requests to be sent to info@mygreenaura.com for approval.
- Return shipping costs are initially borne by the customer, refunded upon verification of genuine claims.
Refund Process:
- Refunds will be processed within 10-15 business days after product inspection and approval.
- Refunds will be issued to the original payment method only.

Customer Support Availability: Monday-Saturday, 10 AM – 6 PM IST via email, chat, and phone.
Query Resolution: Standard queries are resolved within 24-72 business hours.
Complaint Escalation: For unresolved queries, customers can escalate to info@mygreenaura.com with clear details of the initial complaint.

Information Collection: Personal information (name, address, email, phone number) collected only for fulfilling orders and customer service.
Data Usage: Information used strictly for order processing, customer service, promotional updates (optional subscription), and improving user experience.
Data Sharing: No personal data shared or sold to third parties except logistics and payment gateways required for order fulfillment.
Cookies: Used for enhancing website experience, preferences storage, and understanding consumer interactions with the site. Users may opt out through browser settings.
Security: Advanced SSL encryption, secure payment gateways, and regular audits ensure data protection.

Final interpretation of product returns, refunds, and eligibility criteria remains with Green Aura management.
Green Aura reserves the right to refuse service or cancel orders suspected of fraudulent activities.
Pricing, offers, and policies can be updated without prior notice to the customer.
Genuine, verifiable grievances regarding product quality and shipping issues will be prioritized and resolved amicably.
Refunds for damaged or incorrect shipments will be promptly handled upon verification.
Transparent and accessible communication channels for customer support are maintained consistently.

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