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Privacy Policy

Shipping and Delivery Policy
  • Order Processing: Orders are processed within 24-48 business hours (excluding Sundays and public holidays).
  • Delivery Timeline: Standard delivery takes 3-7 business days from dispatch. Delays may occur during peak seasons or due to unforeseen circumstances such as natural disasters.
  • Shipping Charges:
    • Orders below ₹499: Flat ₹75 shipping charge.
    • Orders ₹500 and above: Free shipping.
  • Delivery Attempts: Two delivery attempts will be made. After two unsuccessful attempts, the package will be returned to Green Aura, and the customer must bear the shipping charges for re-dispatch.
Return and Refund Policy
  • Eligibility for Returns:
    • Damaged or defective products must be reported within 48 hours of receiving the product.
    • Products must remain unopened, sealed, and in their original condition.
    • Returns due to subjective reasons such as change of mind, dislike of product taste or smell are strictly non-refundable and non-returnable.
  • Process for Returns:
    • Customers must provide clear photographic evidence of damage or defects.
    • Returns requests to be sent to info@mygreenaura.com for approval.
    • Return shipping costs are initially borne by the customer, refunded upon verification of genuine claims.
  • Refund Process:
    • Refunds will be processed within 10-15 business days after product inspection and approval.
    • Refunds will be issued to the original payment method only.
Help Policy
  • Customer Support Availability: Monday-Saturday, 10 AM – 6 PM IST via email, chat, and phone.
  • Query Resolution: Standard queries are resolved within 24-72 business hours.
  • Complaint Escalation: For unresolved queries, customers can escalate to info@mygreenaura.com with clear details of the initial complaint.
Privacy Policy
  • Information Collection: Personal information (name, address, email, phone number) collected only for fulfilling orders and customer service.
  • Data Usage: Information used strictly for order processing, customer service, promotional updates (optional subscription), and improving user experience.
  • Data Sharing: No personal data shared or sold to third parties except logistics and payment gateways required for order fulfillment.
  • Cookies: Used for enhancing website experience, preferences storage, and understanding consumer interactions with the site. Users may opt out through browser settings.
  • Security: Advanced SSL encryption, secure payment gateways, and regular audits ensure data protection.
GENERAL TEARMS AND CONDITIONS
  • Final interpretation of product returns, refunds, and eligibility criteria remains with Green Aura management.
  • Green Aura reserves the right to refuse service or cancel orders suspected of fraudulent activities.
  • Pricing, offers, and policies can be updated without prior notice to the customer.
  • Genuine, verifiable grievances regarding product quality and shipping issues will be prioritized and resolved amicably.
  • Refunds for damaged or incorrect shipments will be promptly handled upon verification.
  • Transparent and accessible communication channels for customer support are maintained consistently.
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Address: Ahmedabad, Gujarat
India

Email: info@mygreenaura.com


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