Delivery

  • Order Processing: Orders are processed within 24-48 business hours (excluding Sundays and public holidays).

  • Delivery Timeline: Standard delivery takes 3-7 business days from dispatch. Delays may occur during peak seasons or due to unforeseen circumstances such as natural disasters.

  • Shipping Charges:

    • Orders below ₹499: Flat ₹75 shipping charge.

    • Orders ₹500 and above: Free shipping.

  • Delivery Attempts: Two delivery attempts will be made. After two unsuccessful attempts, the package will be returned to Green Aura, and the customer must bear the shipping charges for re-dispatch.

Help

  • Customer Support Availability: Monday-Saturday, 10 AM – 6 PM IST via email, chat, and phone.

  • Query Resolution: Standard queries are resolved within 24-72 business hours.

  • Complaint Escalation: For unresolved queries, customers can escalate to info@mygreenaura.com with clear details of the initial complaint.

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