Privacy Policy

  • Information Collection: Personal information (name, address, email, phone number) collected only for fulfilling orders and customer service.

  • Data Usage: Information used strictly for order processing, customer service, promotional updates (optional subscription), and improving user experience.

  • Data Sharing: No personal data shared or sold to third parties except logistics and payment gateways required for order fulfillment.

  • Cookies: Used for enhancing website experience, preferences storage, and understanding consumer interactions with the site. Users may opt out through browser settings.

  • Security: Advanced SSL encryption, secure payment gateways, and regular audits ensure data protection.

Help

  • Customer Support Availability: Monday-Saturday, 10 AM – 6 PM IST via email, chat, and phone.
  • Query Resolution: Standard queries are resolved within 24-72 business hours.
  • Complaint Escalation: For unresolved queries, customers can escalate to info@mygreenaura.com with clear details of the initial complaint.
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